Shipping policy
Processing Time
Orders are packed and shipped within 1–2 business days of purchase. Business days are Monday through Friday, excluding U.S. holidays.
- Orders placed on weekends or holidays begin processing the next business day.
- During new launches, restocks, and sale periods, processing may take slightly longer. We will post a notice on our site if that happens.
- Custom or made-to-order press-on sets require additional production time, noted on the product page.
Shipping Rates & Delivery Times
| Method | Cost | Estimated Transit |
|---|---|---|
| Standard Shipping | $8.99 flat rate | 2–5 business days |
| Free Standard Shipping | Free on orders $150+ | 2–5 business days |
Transit time begins once your order leaves our facility, not when the order is placed. Total delivery time is typically 3–7 business days from purchase.
Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier backlogs, and peak seasons can cause delays outside our control.
Where We Ship
We currently ship to addresses within the United States only, including P.O. boxes and APO/FPO addresses. We do not offer international shipping at this time.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order ships. Please allow up to 24 hours for tracking to update after you receive it.
If your tracking has not moved in 5 business days, email us at info@leqxnail.com with your order number and we will open a trace with the carrier.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. If you notice an error, email us within 12 hours of placing your order and we will correct it if the order has not yet shipped.
Orders shipped to an address entered incorrectly by the customer, or returned to us as undeliverable, may be reshipped at the customer's expense.
Lost, Stolen, or Delayed Packages
Once a package is marked delivered by the carrier, Leqx Nail is not responsible for lost or stolen packages. If your tracking shows delivered but the package is missing:
- Check with neighbors, building management, and around your delivery area.
- File a claim directly with the carrier.
- Email us at info@leqxnail.com — we will do our best to help.
For packages lost in transit (never marked delivered), contact us and we will work with the carrier to locate the shipment or send a replacement.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund — your choice. See our Return & Refund Policy for full details.
Order Changes & Cancellations
Orders can be changed or cancelled within 12 hours of purchase, provided they have not yet shipped. Custom press-on orders cannot be cancelled once production begins.
Questions?
Email us at info@leqxnail.com — we typically respond within 1 business day (Monday–Friday, excluding holidays).