Return & Refund Policy

Leqx Nail | leqxnail.com Last updated: August 2026

At Leqx Nail, we want you to love your order. Because our products are personal care items, we follow strict hygiene standards for returns. Please read this policy carefully before purchasing.

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Return Window

We accept returns within 7 days of delivery for eligible items. To be eligible, items must be:

• Unused, unopened, and in their original sealed packaging
• In the same condition you received them
• Accompanied by your order number or proof of purchase

Brushes, tools, and applicators: to be eligible for return, brushes and tools must be completely unused — never dipped in liquid, gel, glue, or water, and never used with powder or product of any kind. Items showing any sign of use will be returned to you at your expense or forfeited.

Items That Cannot Be Returned (Final Sale)

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

• Opened or used press-on nail sets and nail tips
• Opened nail glue, gel, polish, or liquid products
• Custom or made-to-order press-on sets (sized or designed specifically for you)
• Nail care tools that have been opened or used
• Clearance and sale items marked "Final Sale"
• Gift cards

If the seal on a product is broken, we are unable to accept it back — no exceptions, as we cannot resell personal care items.

Damaged, Defective, or Incorrect Orders

We've got you covered. If your order arrives damaged, defective, or you received the wrong item:

1. Contact us within 7 days of delivery at info@leqxnail.com
2. Include your order number and clear photos of the item and packaging
3. We will send a free replacement or issue a full refund — your choice. No need to ship the item back unless we request it.

How to Start a Return

1. Email info@leqxnail.com with your order number and reason for return
2. Once approved, we'll send you the return address and instructions
3. Ship the item back within 7 days of approval

Please do not send items back without contacting us first. We reserve the right to refuse a refund for any return shipped without prior approval, and unapproved packages may be returned to sender at the customer's expense.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item) — in that case, we cover everything. We recommend using a tracked shipping service, as we cannot be responsible for return packages lost in transit.

Refunds

• Once we receive and inspect your return, we'll notify you of approval or rejection within 3 business days
• Items that arrive used, opened, damaged, or not in their original condition may be rejected and will not be refunded
• Approved refunds are issued to your original payment method within 5–10 business days (processing time varies by bank or card issuer)
• Original shipping fees are non-refundable unless the return is due to our error

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at info@leqxnail.com.

Exchanges

Want a different size, color, or style? The fastest way is to return your eligible (unopened) item for a refund and place a new order. For defective items, we'll exchange at no cost to you.

Order Cancellations

Orders can be cancelled within 12 hours of purchase if they haven't shipped yet. Custom press-on orders cannot be cancelled once production begins. Email us as soon as possible with your order number.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, Leqx Nail is not responsible for lost or stolen packages. Please double-check your shipping address at checkout. If your tracking shows delivered but you haven't received your package, contact the carrier first, then reach out to us — we'll do our best to help.

Questions?

Email us at info@leqxnail.com — we typically respond within 1 business day (Monday–Friday, excluding holidays).

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This policy applies to purchases made on leqxnail.com. We reserve the right to update this policy at any time; the version posted at the time of your purchase applies to your order.